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Zappos.com

Zappos.com Store Details
258,024 customers have rated this store since January 2000

 
4.7
 See all ratings
All Ratings
  • 4.8 Shipping charges
  • 4.7 Clarity of product information
  • 4.6 Selection of products - Types of products available
  • 4.8 On-time delivery - Product arrived when expected
  • 4.8 Order tracking
  • 4.7 Availability of product you wanted
  • 4.6 Ease of finding what you are looking for
  • 4.8 Customer support
  • 4.8 Charges stated clearly before order submission
  • 4.6 Overall look and design of site
  • 4.7 Variety of shipping options
  • 4.7 Would shop here again
  • 4.7 Overall satisfaction
  • 4.2 Prices relative to other online merchants
  • 4.6 Product met expectations
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Zappos.com sells a huge selection of dress, casual and athletic shoes for men and women. Shoe shoppers at the site can choose from a selection of over 100 brands, more than 50,000 SKU's and have access to more than 30 million pairs of shoes!
Contact Information
Physical Address: 2280 Corporate Circle
Henderson NV 89074
UNITED STATES
Customer Service: Tel: 1-800-927-7671
Fax: 702-943-7778
Email: cs@zappos.com
Web site: http://www.zappos.com
Features & Services

Ordering Methods
Order phone number: (800) 927-7671
Toll-free order phone number: (800) 927-7671
Order fax number: 
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
1245 Reviews TotalReviews 1 - 10 of about 1,245
  • 4.5 Customer support
  • 4.5 Order tracking
  • 4.5 On-time delivery - Product arrived when expected
  • 3.0 Would shop here again
  • 4.5 Overall satisfaction
  • 0.5 Product met expectations
  • 4.5 Availability of product you wanted
  • 4.5 
  • 4.5 Shipping charges
  • 5.0 Variety of shipping options
  • 4.5 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
 by Lorac, Saturday, May 19, 2012 12:39 AM
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 Overall satisfaction
  • 5.0 Would shop here again
  • 4.5 
 by jkeraghan, Saturday, May 19, 2012 12:02 AM
  • 4.0 Order tracking
  • 4.0 Availability of product you wanted
  • 4.0 Customer support
  • 4.5 Overall satisfaction
  • 4.0 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 4.5 Would shop here again
  • 3.5 
  • 4.0 Clarity of product information
  • 4.0 Selection of products - Types of products available
  • 4.0 Overall look and design of site
  • 4.5 Ease of finding what you are looking for
 Friday, May 18, 2012 11:39 PM
  • 4.5 Order tracking
  • 4.0 Availability of product you wanted
  • 5.0 Would shop here again
  • 4.5 Overall satisfaction
  • 3.0 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 4.0 
  • 4.0 Shipping charges
  • 5.0 Variety of shipping options
  • 3.0 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
 Friday, May 18, 2012 11:30 PM
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 On-time delivery - Product arrived when expected
  • 4.5 Product met expectations
  • 4.5 
 by RunMama324, Friday, May 18, 2012 10:55 PM
  • 5.0 Overall satisfaction
  • 5.0 Would shop here again
  • 5.0 Product met expectations
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 
 Friday, May 18, 2012 7:37 PM
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 4.5 Customer support
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 3.5 Would shop here again
  • 4.0 
  • 5.0 Shipping charges
  • 4.5 Variety of shipping options
  • 4.5 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 4.5 Clarity of product information
  • 4.5 Selection of products - Types of products available
  • 4.5 Overall look and design of site
  • 3.5 Ease of finding what you are looking for
 Friday, May 18, 2012 6:54 PM
  • 4.5 Availability of product you wanted
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 4.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.5 Order tracking
  • 5.0 Shipping charges
  • 3.0 
  • 3.5 Variety of shipping options
  • 3.0 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
  • 3.5 Clarity of product information
  • 3.5 Selection of products - Types of products available
  • 3.5 Overall look and design of site
  • 3.5 Ease of finding what you are looking for
 Friday, May 18, 2012 6:44 PM
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 3.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 
 by Kathleen, Friday, May 18, 2012 6:38 PM
  • 4.5 Order tracking
  • 4.5 Availability of product you wanted
  • 4.5 Would shop here again
  • 4.5 Overall satisfaction
  • 3.0 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 4.0 
  • 4.5 Shipping charges
  • 4.0 Variety of shipping options
  • 3.5 Prices relative to other online merchants
  • 4.5 Charges stated clearly before order submission
 Friday, May 18, 2012 6:37 PM
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